HCF Fit and Well : HCF Fit and Well Winter 2015
D id you know that 38,000 Australians’ passports went missing in 2012–13? The inconvenience of losing travel documents often amounts to a great deal more than the replacement fees: having to travel to the capital city of the country you are visiting, visas to be reapplied for, credit cards to be cancelled, forms to be stamped. One good idea for avoiding trouble is making copies of your essential documentation and packing them separately from the originals. Another is having the right kind of insurance. Get help fast Let’s consider a worst-case scenario: you are caught up in an emergency or natural disaster and/or need urgent medical treatment. What level of assistance can you expect from your insurance policy? Some insurance providers outsource this service which could mean delays while the case is referred up the line for authorisation. Find this out beforehand from your insurer. On a personal level, use the contacts page of your passport to list a designated friend or relative who can make key decisions for you and your family. Put their international phone number in your phone and switch on global roaming to reach them quickly. Don’t forget to pack a converter and back-up batteries in case you lose access to a power source. Another tip worth remembering for when you need help quickly is that most travel policies now provide free call numbers for individual countries. Record them in your list of contacts to access them quickly and easily, and make sure your children have them too. Always check that your insurance policy covers your children if they are travelling with you. Valuable advice Going back to those missing passports, chances are that if you lose your passport it has been stolen. Identity theft is a huge modern black market industry but passports are not the only desirable items that thieves can convert into cash. Your mobile phone may be worth much more than its second-hand value. Banking details can be hacked, social media accounts accessed and even the personal information about your friends and relatives traded for use by criminals. Protect yourself by installing a proper password. Other items such as jewellery and specialised equipment, digital or sporting, are also vulnerable. Always carry valuables in your carry-on bags because some insurers exclude valuables packed in checked luggage. The rule with jewellery is not to take it if you can’t replace it. Most travel policies are based on market value, not replacement. The original purchase price minus depreciation over the number of years you have owned the item may not be suffcient to replace it. Receive 10% off HCF Travel Insurance HCF members receive a 10% discount on both domestic and international policies. See hcf.com.au/travelinsurance, visit your nearest branch or call 13 13 34. HCF Travel Insurance is issued by QBE Insurance (Australia) Ltd ABN 78 003 191 035 (AFSL No. 239545). Before you apply you should read the Product Disclosure Statement and Financial Services Guide and consider if this cover is appropriate for your objectives, fnancial situation or needs, as the information we have provided does not take these into account. Always keep receipts and instruction manuals separate from the items themselves to assist in substantiating your claim. Be aware that sets of equipment, such as skis, stocks and bindings, or a camera, tripod and lenses, are regarded as a single item so ensure the overall item limit for your insurance is adequate to cover the total replacement value. The same goes for any other high-value item you are taking with you. Check the limits on the different types of valuables and top up your insurance if necessary. Don’t lose it overseas From natural disasters and political upheavals to your luggage vanishing or an encounter with a pickpocket, it pays to be prepared.
HCF Fit and Well Summer 201415
HCF Fit and Well Summer 2015-16