HCF Fit and Well : HCF Fit and Well Summer 2015-16
A MESSAGE FROM THE MD As the year draws to a close it gives me great pleasure to share with members that HCF has once again received the Customer Service Institute of Australia’s national award for customer service excellence achieved by a large business. This year HCF topped last year’s fve wins in the CSIA awards with a total of six corporate awards and was highly commended in another category. This recognition follows HCF being awarded one of the highest scores in Australia against the International Customer Service Standard for the second year, as the only private health insurer certifed by the CSIA. Congratulations are also due to Blamey Saunders hears, HCF’s partner in our More for Hearing program which delivers no-gap cover for hearing aids for eligible members, which received the inaugural Good Design Award for Social Innovation for its ‘self-ft’ hearing system. HCF is actively seeking further partnerships with innovators in health through our Catalyst program, which ofers seed money for startups or scaleups to develop an idea that HCF sees will beneft its members. Go to hcfcatalyst.slingshotters.comto fnd outout to more about this exciting initiative. Also, to help advance knowledge about chronic disease management, the HCF Research Foundation in partnership with the Royal Australian College of General Practitioners has donated $115,000 in research grants to two GPs conducting studies into primary health care in this critical area. We believe that all of this helps demonstrate HCF’s commitment not only to our members’ health, but also our willingness to foster and progress diferent ways of achieving it. I wish all our members a very happy and safe holiday season and all the very best for the new year. Shaun Larkin Managing Director Members’ feedback We asked members in our recent survey how they would characterise Fit&Well. Here’s what they said: BIG HEART Always wanting to provide the best help and support for its enormous family, Fit&Well has a big heart and caring personality. LUST FOR LIFE A bright and cheery knowledgeable soul, a bit like an older sister or brother, with a passion for healthy living and a lust for life! NERDY FUN Warm, friendly, well informed and knowledgeable. Sharing and inclusive, not prone to didacticism but does impart knowledge in a non-judgemental manner. Fun in a nerdy kind of way, probably a middle-aged health adviser with a middle-of-the-road style. Safe and friendly, defnitely not edgy or out there. SOMETHING TO OFFER Fit&Well is generous, sharing valuable and well thought out information and providing me with the opportunity to win prizes. WRITE AND WIN! FIT&WELL Head of Brand Yasmina Pinto, Publications Manager Emily van Hest, The Hospitals Contribution Fund of Australia Limited. ABN 68 0 00 026 746. AFSL 241414. Head Ofce: 403 George Street, Sydney NSW 2000. Postal address: GPO Box 4242, Sydney NSW 2001. Phone 13 13 34, email firstname.lastname@example.org or see hcf.com.au ©2015 HCF and the Publisher. PEFC/xx-xx-xx This publication may not, in whole or part, be lent, copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form without the express written permission of HCF and the Publisher. While HCF has taken all reasonable eforts to ensure the accuracy of material contained in this publication, in particular details of HCF benefts and contributions as at the date of publication, HCF does not assume any responsibility or liability for any loss or damage that may result from any inaccuracy or omission in such material or from the use, and makes no warranties expressed or implied with respect to such material unless specifcally stated; the opinions expressed are not to be regarded as representing the ofcial opinion of HCF. It is not intended for this publication to be comprehensive or to render advice, and readers should rely upon their own advice and enquiries on matters relating to health. Life protection is sold by HCF and is issued by HCF Life Insurance Company Pty Ltd ABN 37001831250 AFSL 236 806. No responsibility is accepted by HCF for the accuracy of any statement or advice contained in the advertisements. If you would like details of our source material for articles please email email@example.com 2 FIT&WELL We’d love to hear about how HCF has made a diference in your life. Write us a letter and you could be in with a chance of winning a double movie pass. Send your letters by 31 March 2016 to: The Editor, Fit&Well, GPO Box 7825, Sydney NSW 2001, or email firstname.lastname@example.org No responsibility will be taken for lost, late or misdirected entries. Conditions apply, see bit.ly/1SfUjcg. Redemption of movie pass is subject to the terms and conditions of the issuer.
HCF Fit and Well Winter 2015
HCF Health Agenda - Issue 01